Refund Policy
Last updated: August 23, 2026
Short version: digital products are non-refundable, because you receive them immediately and cannot return them. If something goes wrong on our end, we fix it or refund you. Email legal@jamalknyte.com and we will sort it out.
1. All sales are final
Everything we sell is a digital product delivered instantly. Once delivered, it cannot be returned or un-received.
All sales are final and non-refundable.
At checkout, you must expressly agree to immediate delivery and acknowledge that you lose any statutory right of withdrawal once delivery begins. We record this consent with your order.
2. When we do refund
We refund without argument in these situations. Email us and we will take care of it.
Delivery failed. Your download link never arrived, expired before you could use it, the file was corrupted, or a technical fault on our side prevented delivery. This is our problem, not yours. We re-deliver, or refund in full. No time limit.
Duplicate charge. You were charged twice, or bought something you already owned. We refund the duplicate in full.
Wrong product. You received something different from what you ordered. We send the correct product or refund you.
Unauthorized charge. Someone used your payment method without permission. Contact us immediately — we refund and investigate. Please contact us before disputing with your bank; we can usually resolve it faster.
Required by law. Where mandatory consumer protection law in your jurisdiction grants a refund right that cannot be waived, we honor it.
3. When we do not refund
You read it and did not find it useful. You changed your mind. You expected different content where the product page described it accurately. You did not follow the program, or followed it and did not get the results you wanted. You no longer have the file — we can re-deliver from your account instead. You deleted your account, which permanently revokes access.
Digital products cannot be returned, and we cannot un-deliver information. We keep prices low partly because we are not absorbing a return rate.
4. Exceptional circumstances
We are a small business run by a person, not a policy engine. If you are in a genuinely difficult situation, email us and explain it plainly. We read every message and would rather resolve something reasonably than stand behind a rule.
5. How to request a refund
Email legal@jamalknyte.com with the email address used for the purchase, what you bought, roughly when, and what happened.
We respond within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank. We refund the full amount including tax.
6. What happens to your access
When a refund is issued, your license is revoked and your access ends. Any copies you downloaded must be deleted. Continuing to use a refunded product is unauthorized use under Section 6 of our Terms of Service.
Every copy we deliver is individually watermarked and traceable to the purchase.
7. Chargebacks
If something is wrong, please email us before filing a chargeback. We will almost always resolve it faster, and usually the same day.
If a chargeback is filed, we respond with our transaction records — delivery confirmation, download log, and the immediate-delivery consent recorded at checkout. Access is revoked while a dispute is open. We may decline future sales to accounts with a history of fraudulent chargebacks.
8. Bundles
If you buy a bundle and receive part of it, refund eligibility applies only to the portion that failed to deliver.
9. Price changes
We do not refund the difference if a product goes on sale after you buy it, and we do not retroactively charge you more if the price rises.
10. Changes to this policy
We may update this policy. The policy in effect on the date of your purchase is the one that applies to it — changes are never retroactive.
11. Contact
Jamal Knyte LLC
Costa Mesa, California 92626
United States
Email: legal@jamalknyte.com
See also Terms of Service and Privacy Policy.